Shipping policy

Shipping

Last updated: 10 August 2026

Where we ship

We ship within the United States. Orders are fulfilled from fulfillment centres located in the United States.

Processing time

Orders are processed within 1 to 2 business days, Monday to Friday, excluding United States public holidays. Orders placed over a weekend begin processing the next business day.

Subscription renewal orders are processed on the renewal date and follow the same timeline.

Delivery time

Standard Shipping normally arrives within 3 to 7 business days after dispatch. These are carrier estimates, not guarantees. Weather, carrier delays, and public holidays can extend them.

Shipping charges

Shipping charges are calculated at checkout and shown before you pay. They apply to subscription renewal orders as well as to one-time purchases.

Tracking

You receive a tracking number by email when your order is dispatched. Every order ships with tracking and delivery confirmation. Tracking can take up to 24 hours to become active after you receive the number.

Address accuracy

You are responsible for the accuracy of the delivery address you enter at checkout, including apartment, unit, and suite numbers.

Once an order has entered fulfillment we cannot change the delivery address. Parcels delayed, returned, or lost because of an incorrect or incomplete address are not refundable — see our Refund Policy. Undeliverable parcels returned to us can be reshipped once you pay the reshipment cost.

Delivered but not received

Where carrier tracking shows a parcel as delivered to the address supplied, the order is considered fulfilled. We are not able to refund or replace parcels stolen after delivery, but we will supply the delivery record so you can file a claim with the carrier or your local authorities.

Lost in transit

If tracking shows no delivery, contact us within 30 days of the shipping date and we will open a carrier investigation. Remedies follow the outcome of that investigation, as set out in our Refund Policy.

Damaged on arrival

Photograph the product and the outer packaging and contact us within 7 days of delivery.

Questions

Write to support@nutraelmt.co. We answer within 1 to 2 business days.