Shipping policy

Shipping

Where we ship

Nutra Elmt currently ships to addresses within the United States only. We do not ship internationally at this time. Orders placed with a delivery address outside the United States will be cancelled and refunded in full.

Shipping cost

Shipping is free on every order, on all bottle counts. There is no minimum.

Processing time

Orders are transmitted to our fulfillment centre shortly after payment is confirmed. Orders placed on weekends or United States public holidays begin processing the next business day.

Delivery time

Orders are fulfilled from fulfillment centres located in the United States. Standard delivery normally takes 3 to 5 business days from dispatch. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or peak periods.

Packaging

Your order ships in plain, unbranded packaging. The outer box carries no third-party retailer branding.

Tracking

You will receive a confirmation email at checkout and a second email with tracking as soon as your parcel is dispatched. If you have not received tracking within 3 business days of ordering, check your spam folder, then contact us.

Incorrect addresses

Please check your delivery address carefully at checkout. We cannot redirect a parcel once it has been dispatched. Parcels returned to us because of an incorrect or incomplete address can be reshipped at the customer's expense, or refunded less the outbound shipping cost.

Lost or delayed parcels

If tracking shows no movement for 7 business days, or if tracking shows delivery but you have not received your parcel, contact support@nutraelmt.com. We will open an investigation with the carrier and make it right.

PO boxes and military addresses

We are able to deliver to most PO boxes and APO/FPO addresses. Delivery times to these addresses may be longer than the standard estimate.

Questions

Write to support@nutraelmt.com.